Feedback

At Foys Solicitors we welcome feedback, good or bad, which helps us to monitor our performance and improve the level of the service that we provide to clients.

If you would like to provide your feedback at the conclusion of a matter in which we have represented you, please complete the following Questionnaire and submit it to us.

Please be aware that whilst we are happy to receive anonymous feedback, we will not be in a position to respond to it unless you complete this form to include your contact details.

Client Feedback Form

Name (Optional)

Telephone Number (Optional)

Email Address (Optional)

Was your case funded by Legal Aid? *

How satisfied were you with our overall level of service? *

Did we give you information/advice that was easy to understand? *

How informative did you find our staff? *

How well did we keep you up-to-date with progress? *

How well did we listen to what you had to say? *

How approachable and friendly were we in the delivery of our services to you? *

Did we treat you fairly at all times? *

If you believe you were treated unfairly due to any particular personal characteristics of yours, please tell us briefly what happened.

How well did we manage your matter? *

How timely were we in the management of your matter? *

Would you recommend us to someone else if they needed legal help or advice? *

Was the result of your case better, worse or the same as we had advised you? *

Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Do you have any further comments or suggestions that may help us to improve our level of service?

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