Consumer contracts and misrepresentation
Where a contract is between a business and a consumer, the legal position is shaped not only by the terms of the agreement but also by statutory protections.
The Consumer Rights Act 2015 sets out standards that must be met when goods or services are provided. Where those standards are not met, disputes can arise as to whether the contract has been properly performed and what remedy, if any, is available.
Disputes can also arise where a party enters into a contract based on information which later proves to be inaccurate or misleading. In those circumstances, issues of misrepresentation may arise, particularly where that information played a role in the decision to enter into the agreement.
These issues often overlap, and careful analysis is required to determine the appropriate basis of any claim and the remedies available.